On-Site Computer Repair FAQ
On-Site Computer Repair FAQ
There are many companies that do computer repair. What sets us apart is:
- Expert service with no hourly fees.
- We’re big on customer satisfaction.
- You’ll never reach a call center. We are real people, based in NJ, and always easy to reach.
- We only use personable, friendly, professional, qualified technicians who can fix your problems, answer your questions, and help you enjoy using your computer again.
Absolutely! All our Service Calls include a thorough virus removal, as well as an internet security assessment to ensure the malware doesn’t come back.
While we’re at it, we’ll also provide a computer PC tune up, internet optimization, hardware diagnostics and physically clean your PC!
A Standard Service Call includes:
- House Call
- Computer Hardware Diagnostics
- Virus Scans and Virus Removal
- 21 Point Computer Tune-up
- Bloatware Removal
- Internet Security Assessment
- Browser and Internet Optimization
- Physical Cleaning of the Computer
- Quality Inspection
Standard Service Calls:
A standard on-site Service Call costs $179 plus tax. Payment is due upon the completion of service. Your Technician can accept credit, debit, cash, check, or PayPal.
You can save money, and ensure regular PC maintenance, by purchasing our Annual Plan which includes 4 (four) discounted Standard Service Calls for use throughout the year. The cost for this bundle is $599.
A “Non-Standard Service” refers to any service that isn’t included in a Standard Service Call, such as data backup, factory resets, or hardware upgrades.
Non-Standard Services can be added to a Standard Service Call at any time, and there is no additional charge unless the service call exceeds three hours. After three hours, additional time is billed at our standard hourly rate of $75.00, billed in half hour increments of $35.00.
There are a few variables that could cause a Service Call to end before a repair is completed.
- A computer cannot be repaired because a replacement part is no longer available.
- A computer should not be repaired because diagnostics indicate that repair costs would exceed the computer’s worth.
- A computer requires a service that can only be performed at our repair facility, but you’ve declined off-site repair.
- A computer is left unrepaired because you have declined a part or service that was determined by diagnostics to be necessary to complete the repair.
In these situations, should you decide to purchase a new computer, we can help set up the new PC with your internet, printer, and peripherals – then transfer any data from the old machine.
If you’ve declined all solutions offered by your technician, and once any other questions or concerns have been addressed, your Service Call will be considered complete. You’ll be invoiced only for the time your technician has spent on-site at our standard hourly rate of $55.00 (billed in half hour increments of $27.50 after the first hour).
Computer & Parts Purchases:
If diagnostics determine that a critical component of a computer is faulty, then this hardware must be replaced before continuing service to that device.
For your convenience, our technicians carry a very small selection of common parts for sale.
For anything else, we’re happy to scout out the best deal for you (both in-store & online). Brainy Beaver does not mark up prices for retail purchases, so we’ll always have your best interests in mind.
You may purchase the item directly from the vendor, or you can pre-pay your technician for a purchase they will make on your behalf.
WARRANTY & RETURNS: Purchases made from third party vendors are subject to the warranty and return policies of the vendor. Common parts purchased directly from a Brainy Beaver technician are non-refundable once opened, and are guaranteed only by the item’s manufacturer warranty.
- We never perform paid services without your prior consent.
- We never pitch unnecessary parts or services to our customers.
- We always support our solutions with a 30 day guarantee, excluding malware removal when the user was responsible for the virus re-infection.
Step 1: Reserve an appointment
To reserve an appointment, click here or call (973) 216-3666.
Appointments may be scheduled between 10 AM and 7 PM any day of the week (excluding major holidays), on a first-come, first-serve basis. A Standard Service Call will last between two and three hours.
Step 2: Greet your technician
At your scheduled time, our technician will arrive at the address you’ve provided.
After you’ve explained the reason(s) that prompted your call, the first step of every Service Call is a full diagnostic on each computer.
Step 3: Service
After diagnostics, your technician will generate a Work Authorization form to detail all the tasks necessary to achieve your intended results. It will also display an itemized cost breakdown for all parts, equipment &/or services, including sales tax, parts-pickup &/or shipping costs when applicable.
Once signed, your technician will complete all Standard Services, address the specific issues you’ve experienced, and repair any new issues discovered during diagnostics.
Step 4: Questions and answers
Once all services listed in the Work Authorization form have been completed, and all your questions have been addressed, your Service Call will be considered complete.
Our technicians are fluent with IOS, Android, and Windows Phone, and can provide services such as virus removal, internet troubleshooting, email setup, syncing, backups, and other common issues with portable electronics.
We no longer repair hardware or cracked screens for cell phones or tablets, but will be happy to refer you to an authorized repair facility that we trust.
Yes! Our technicians are fluent with Mac OS, and can provide services such as virus removal, internet troubleshooting, email setup, syncing, backups, and other common issues with Mac software.
We no longer repair hardware or cracked screens for Mac computers, but will be happy to refer you to an authorized repair facility that we trust.
We can often accommodate this request, though it is not guaranteed. Call us at (973) 216-3666 to (schedule-permitting) reserve a same-day or rush appointment.
It depends on the speed of the computer and the type of problem you are experiencing, but our Standard Service Call fixes most issues in about 3 hours.
Yes! Brainy Beaver offers both personal & group training. We have structured courses for computer basics, learning Windows, and learning WordPress, or you can schedule a general training session and ask your instructor whatever questions you’d like. Visit our training page for more information.
Our average customer has a budget between $400 and $650, and uses their computer mostly for email, internet, Word, Excel, and general office (or school) work.
For these customers, we recommend purchasing a PC with these minimum requirements:
Operating System: MAC or Windows 10
Processor: Intel Core i5 (or i7) processor (from the 5th or 6th generation)
Memory (RAM): 6 GB (or more) of type DDR3
Hard Drive: Either a 500 GB (or 1 TB) SATA drive, or a 128 GB (or more) SSD
Other features to consider include: color, design, screen size, battery life, number pad, backlit keyboard, touch screen, DVD drive, screen resolution, dedicated graphics card, and weight.
If you find all these options confusing, let us help! We offer a PC match-maker service to pair you with the ideal computer for your needs and budget.
Malware is the general term that is used to describe many types of malicious software, including: viruses, worms, trojans, root-kits, spyware, adware, and others.
A virus, more specifically, refers to a type of malware that can replicate and copy itself to other unsecured computers on its network.
Most malware will reveal itself in the form of pop-ups, changed internet settings, slow boot times, or loss of internet connectivity. More malicious software hides itself completely – mining your information and discreetly sending it out to its source.
To get this answer we tested many popular antivirus options, and found that nearly all kept the malware out, but not all were created equal in regards to their impact on a computer’s resources.
Additionally, many of the antivirus options we tested were confusing, and frequently displayed pop-ups with questions that only a technician could understand.
Lastly, we pitted our top five choices against a highly-infected computer to see which did the best job with the virus removal.
Based on our results, we recommend using the following combination of software:
Windows Defender is built by Microsoft, and is free for life, auto-updating, and easy to understand. It is not the most completely secure option, but Malwarebytes Anti-Malware Premium ($24.99 p/y) supplements Windows Defender perfectly, leaving your PC even more secure than other popular antivirus options.
Additionally, neither program comes with bloat, leaving your RAM, CPU and other resources free for what you’re actually working on.
Your technician will accept any unwanted equipment as a trade-in, as a donation, or for environmentally-safe recycling.
We provide on-site computer services throughout northern NJ, including Bergen County, Essex County and parts of Passaic County, Union County and Morris County.
We’ve done computer repair house calls in these cities and towns: Bloomfield, Alpine, Carlstadt, Cliffside Park, Ho-Ho-Kus, Demarest, Dumont, Moonachie, Old Tappan, Fair Lawn, Fairmount, Hackensack, Hasbrouk Heights, Lodi, Maywood, Montvale, Oradell, Rutherford, Teaneck, Paramus, Ramsey, Ridgefield, River Edge, River Vale, Rochelle Park, Rutherford, Closter, Cresskill, Saddle Brook, Saddle River, South Hackensack, South Tenafly, Waldwick, Teterboro, Upper Saddle River, Wallington, Westwood, Wood-Ridge, Wyckoff, Clark Township, Cranford, Fanwood, New Providence, Springfield, Summit, Westfield, Boonton, Budd Lake, Florham Park, Hanover, Short Hills, Parsippany, Lake Hiawatha, Morristown, Whippany, Belleville, Caldwell, Cedar Grove, Clifton, Essex Fells, Glen Ridge, Hillcrest, Upper Montclair, Clifton, Maplewood, Millburn, North Caldwell, Roseland, Short Hills, Verona, Haledon, Hawthorne, Totowa, Wanaque, Wayne, Woodland Park and many more!
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