Remote Repair FAQ
Remote Repair FAQ
There are many companies that do web-design. What sets us apart is:
- Expert service with no hourly fees.
- We’re big on customer satisfaction.
- You’ll never reach a call center. We are real people, based in NJ, and always easy to reach.
- We only use personable, friendly, professional, qualified technicians who can fix your problems, answer your questions, and help you enjoy using your computer again.
We provide remote computer repair anywhere in the world, provided the computer has access to the internet.
Absolutely! All our Service Calls include a thorough virus removal, as well as an internet security assessment to ensure the malware doesn’t come back.
While we’re at it, we’ll also provide a computer PC tune up, internet optimization, hardware diagnostics and physically clean your PC!
A Standard Service Call includes the following Standard Services:
- Computer Hardware Diagnostics
- Virus Scans and Virus Removal
- 21 Point Computer Tune-up
- Bloatware Removal
- Internet Security Assessment
- Browser and Internet Optimization
- Quality Inspection
Step 1: Reserve an appointment
To reserve an appointment, click here or call (973) 216-3666.
Appointments may be scheduled between 10 AM and 7 PM any day of the week (excluding major holidays), on a first-come, first-serve basis. A Standard Service Call will last between two and three hours.
Step 2: Connect with your technician
At your scheduled time, our technician will call at the phone number you’ve provided. They’ll walk you through the few simple steps necessary to make the remote connection with your PC.
Once the connection has been established, and after you’ve explained the reason(s) that prompted your call, the first step of every Service Call is a full diagnostic on each computer.
Step 3: Service
After diagnostics, your technician will generate a Work Authorization form to detail all the tasks necessary to achieve your intended results.
Once signed, your technician will complete all Standard Services, address the specific issues you’ve experienced, and repair any new issues discovered during diagnostics.
Step 4: Questions and answers
Once all services listed in the Work Authorization form have been completed, and all your questions have been addressed, your Service Call will be considered complete.
Standard Service Calls:
A Standard Service Call costs $119 plus tax. This payment must be made in advance, prior to the commencement of work. Your Technician can accept credit, debit, or PayPal.
You can save money, and ensure regular PC maintenance, by purchasing a bundle of 4 (four) discounted Standard Service Calls for use throughout the year. The cost for this bundle is $399.
Non-Standard Services (such as data backup, Windows updates, or computer training) can be added to a Standard Service Call at any time.
If Non-Standard Services are requested, and this causes your Service Call to exceed three hours, additional time will be billed at the hourly rate of $35.00, billed in half hour increments of $17.50.
There are a few variables that could cause a Service Call to end before a repair is completed.
- Diagnostics have determined that a critical component of the computer is faulty (RAM, CPU, GPU, etc.).
- The computer is corrupted to an extent that leaves it unable to access the internet.
- A computer is left unrepaired because you have declined a service that was determined by diagnostics to be necessary to complete the repair.
If your technician is unable to complete the repair due to hardware failure or internet issues, a full or partial refund may be issued at the discretion of Brainy Beaver and/or your Technician.
It depends on the speed of the computer and the type of problem you are experiencing, but our Standard Service Call fixes most issues in about 3 hours.
We can often accommodate this request, though it is not guaranteed. Call us at (973) 216-3666 to (schedule-permitting) reserve a same-day or rush appointment.
- We never perform paid services without your prior consent.
- We never pitch unnecessary services to our customers.
- We always support our solutions with a 30 day guarantee, excluding malware removal when the user was responsible for the virus re-infection.
Yes! Our technicians are fluent with Mac OS, and can provide services such as virus removal, internet troubleshooting, email setup, syncing, backups, and other common issues with Mac software.
Our average customer has a budget between $400 and $650, and uses their computer mostly for email, internet, Word, Excel, and general office (or school) work.
For these customers, we recommend purchasing a PC with these minimum requirements:
Operating System: MAC or Windows 10
Processor: Intel Core i5 (or i7) processor (from the 5th or 6th generation)
Memory (RAM): 6 GB (or more) of type DDR3
Hard Drive: Either a 500 GB (or 1 TB) SATA drive, or a 128 GB (or more) SSD
Other features to consider include: color, design, screen size, battery life, number pad, backlit keyboard, touch screen, DVD drive, screen resolution, dedicated graphics card, and weight.
If you find all these options confusing, let us help! We offer a PC match-maker service to pair you with the ideal computer for your needs and budget.
Malware is the general term that is used to describe many types of malicious software, including: viruses, worms, trojans, root-kits, spyware, adware, and others.
A virus, more specifically, refers to a type of malware that can replicate and copy itself to other unsecured computers on its network.
Most malware will reveal itself in the form of pop-ups, changed internet settings, slow boot times, or loss of internet connectivity. More malicious software hides itself completely – mining your information and discreetly sending it out to its source.
To get this answer we tested many popular antivirus options, and found that nearly all kept the malware out, but not all were created equal in regards to their impact on a computer’s resources.
Additionally, many of the antivirus options we tested were confusing, and frequently displayed pop-ups with questions that only a technician could understand.
Lastly, we pitted our top five choices against a highly-infected computer to see which did the best job with the virus removal.
Based on our results, we recommend using the following combination of software:
Windows Defender is built by Microsoft, and is free for life, auto-updating, and easy to understand. It is not the most completely secure option, but Malwarebytes Anti-Malware Premium ($24.99 p/y) supplements Windows Defender perfectly, leaving your PC even more secure than other popular antivirus options.
Additionally, neither program comes with bloat, leaving your RAM, CPU and other resources free for what you’re actually working on.
<span style=”color: #ffffff;”><a style=”color: #ffffff;” href=”tel:1-973-216-3666″>(973) 216-3666</a></span>
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